Shipping & Returns:
All orders ship via USPS Media Mail as an economical option (for one tape we still highly suggest springing for the First Class option), or Priority Mail within the US, or USPS First Class Mail International/Priority Service to the rest of the world, when available. Please understand Media Mail may take up to ten days to arrive and while we pack things well, it is the cheapest USPS option for a reason. We cannot provide exchanges or returns for items shipped via Media Mail. All Media Mail orders will ship boxed with padding to ensure safe travels to the best of our ability. Media Mail is only available to US customers. Some items are unavailable outside of the United States and/or Canada, and will be noted as such. You may not complete an order that has a cart with items restricted to certain regions with items that are not, this information is listed in each item’s description. Allow at least 5-7 business days for an order to begin its journey your way. We provide Economic and Standard shipping options; all priority mail orders include up to $50 insurance. Returns or exchanges are considered on a case by case basis only (see above regarding Media Mail), depending on customer comments and concerns. Purchaser will be liable for shipping costs to return items, no refunds will be completed without items returned. Please be aware that anything over 1 LB is cannot be shipped with First Class Mail and additional shipping charges will be calculated for checkout. Witter Entertainment cannot be held liable for procedural errors involving shipments. If you are unhappy with your order in any way, please contact us within 10 days from receipt of item(s) so that we may promptly discuss how to make you happy!
Regarding VHS releases: Replacements for art and packaging may be available on a case by case basis for a limited time following an item’s release. Damaged parts must be returned by the customer before any replacements can be shipped. It may not be possible to replace an actual tape at all times, this is due to licensing restrictions and supply. By purchasing the box upgrade shipping for a single VHS, you are applying that price to the new shipping option, but not purchasing the actual box. Thank you for understanding, long live VHS!