Hello Entertainment Lovers,
Thanks so much for your business and support! Witter Entertainment wants nothing but our consumer’s experience to be efficient, professional, and satisfying. Please review the terms and conditions that govern the use of WitterEntertainment.com. If you feel there is something that isn’t clear, or you haven’t found the answer on this page, please feel no hesitance at all to contact us right away in regard to the following Terms and Conditions.
We want to continue creating unique releases and collections, and we can only do that together, with the help of our supporters.
The Witter Entertainment Family
Shipping & Returns:
All orders ship via USPS Media Mail as an economical option, or Priority Mail within the US, or USPS First Class Mail. Please understand Media Mail may take up to ten days to arrive and while we pack things well, it is the cheapest USPS option for a reason. We have had great success with this option, though. All Media Mail orders will ship boxed with padding to ensure safe travels to the best of our ability. Media Mail is only available to US customers. Most of our VHS items are unavailable outside of the United States. Allow at least 5-7 business days for an order to begin its journey your way due to processing and handling. We provide Economic and Standard shipping options; all priority mail orders include up to $50 insurance. Returns or exchanges are considered on a case by case basis only, depending on customer comments and concerns. All sales are considered final. When you pay for the shipping, you are paying for the transit service from the USPS once they receive the item, and the materials for packing your order. We are a micro, boutique company and as such may require longer to ship orders depending on a variety of factors. Since the COVID pandemic, we ship once or twice a week. It should be noted that in the past year (2020-2021), tracking with USPS as updated late or sometimes not at all – even after delivery. Please do contact us if you have received tracking, and the item hasn’t arrived within 15 days. Receiving an ‘Order Completed’ email that includes tracking generally signifies an order will leave our shop within a few days. Purchaser will be liable for shipping costs to return items, no refunds will be completed without items returned. Please be aware that anything over 1 LB is cannot be shipped with First Class Mail and additional shipping charges will be calculated for checkout. We do strive to get most orders out within a matter of days, but again, as we are a one person staff this is not always possible. Witter Entertainment cannot be held liable for procedural errors involving shipments. If you are unhappy with your order in any way, please contact us within 5 days from receipt of item(s) so that we may promptly discuss how to make you happy!
Regarding VHS releases and pre-orders: Replacements for art and packaging may be available on a case by case basis for a limited time following an item’s release. Damaged parts must be returned by the customer before any replacements can be shipped. It may not be possible to replace an actual tape at all times, this is due to licensing restrictions and inventory supply and availability. When an item is released as a limited pre-order, we give the best estimate we can for an expected shipping window. We always ship our items as fast as possible within the confines of our schedule. Thank you for understanding, long live VHS!
All content on this site including but not limited to: designs, illustrations, images, photography, text, and graphics is copyright © Witter Entertainment. No part of this website, its contents or its products may be distributed, reproduced, re-sold or shared in any form without express permission granted in writing by Witter Entertainment.
All original art, products, and content previewed or purchased through our website are for personal use only and may not be copied, reproduced, shared, or re-sold in whole or in part without express permission, granted in writing, by Witter Entertainment and/or licensors. Making items, ads, products, or content from original Witter Entertainment Intellectual Property (IP) for any demonstrable form of profit, monetary or otherwise, is entirely prohibited without permission in writing from Witter Entertainment. All purchases or previews of products and content through WitterEntertainment.Com and/or any of it’s subsidiary websites constitute understanding and agreement to these terms. For licensing information regarding original releases, please contact us.
Witter Entertainment does not currently offer any digital products outside of any of our music artists, who have products available on all major music streaming platforms.
Social Media Disclosure:
Our social media pages are public. By sharing thoughts and comments with us on our social media pages you should be aware that any personal information disclosed within a comment can be read, collected and potentially used by others. Witter Entertainment, it’s subsidiaries, and Affiliates are not responsible for the personal information users select to disclose on our social media pages.
Witter Entertainment retains the right to deny or refund any sale for any reason within the confines of state and federal law. While customers may follow our purchasing rules, as of 2021 we have begun monitoring orders that end up on eBay and other auction sites directly from a purchase on WitterEntertainment.com, and reserve the right to automatically cancel and refund orders as we do not endorse price-gouging hard working customers and tape collectors. Again, by purchasing our products via WitterEntertainment.com, you agree to these terms and conditions.