Hello Entertainment Lovers,
Thanks so much for your business and support! Witter Entertainment wants nothing but our consumer’s experience to be efficient, professional, and satisfying. Please review the terms and conditions that govern the use of WitterEntertainment.com. If you feel there is something that isn’t clear, or you haven’t found the answer on this page, please feel no hesitance at all to contact us right away in regard to the following Terms and Conditions.
We want to continue creating unique releases and collections, and we can only do that together, with the help of our supporters.
The Witter Entertainment Family
Shipping & Returns:
All orders ship via USPS Media Mail as an economical option, or Priority Mail within the US, or USPS First Class Mail. Please understand Media Mail may take up to ten days to arrive and while we pack things well, it is the cheapest USPS option for a reason. We have had great success with this option. All Media Mail orders will ship boxed with padding to ensure safe travels to the best of our ability. Media Mail is only available to US customers. Most of our VHS items are unavailable outside of the United States. Allow at least 5-7 business days for an order to begin its journey your way due to processing and handling, at times this may be longer as we are a one person operation. We provide Economic and Standard shipping options; all priority mail orders include up to $50 insurance. In some orders in which Media Mail cannot be utilized, Priority Mail can be an excessive cost beyond what customers pay for the shipment. In these cases, anything within the cart that may ship via Media Mail and/or First Class will do so. Returns or exchanges are considered on a case by case basis only, depending on customer comments and concerns. All sales are considered final. When you pay for the shipping, you are paying for the transit service from the USPS once they receive the item, and the materials and handling for packing your order. We are a micro, boutique company and as such may require longer to ship orders depending on a variety of factors. We generally ship several times a week. It should be noted that in the past years, tracking with USPS has updated late or sometimes not at all – even after delivery. Please do contact us if you have received tracking, and the item hasn’t arrived within 15 days. Receiving an ‘Order Completed’ email that includes tracking generally signifies an order will leave our shop within a few days. Purchaser will be liable for shipping costs to return items, no refunds will be completed without items returned. Please be aware that anything over 1 LB cannot be shipped with First Class Mail and additional shipping charges will be calculated for checkout. We do strive to get most orders out within a matter of days, but again, as we are a one person staff this is not always possible. Witter Entertainment cannot be held liable for procedural errors involving shipments. If you are unhappy with your order in any way, please contact us within 5 days from receipt of item(s) so that we may promptly discuss how to make you happy!
Regarding VHS releases and pre-orders: Replacements for art and packaging may be available on a case by case basis for a limited time following an item’s release. Damaged parts must be returned by the customer before any replacements can be shipped. It may not be possible to replace an actual tape at all times, this is due to licensing restrictions and inventory supply and availability. When an item is released as a limited pre-order, we give the best estimate we can for an expected shipping window. We always ship our items as fast as possible within the confines of our schedule and a variety of other factors like inventory availibility, etc. We always audit orders for accidental double charges are times of high traffic, and to enforce our one variant each per customer rule in an effort to limit reseller’s ability to gouge our customers and fans of the properties we license. If we can successfully prove a pre-order has been used for resell, those orders may be refunded at our discretion and by using this website, our customers agree to those terms. And trust us, our true customers deserve those terms. Thank you for understanding, long live VHS!
Your privacy is important to us at Witter Entertainment, period. In the simplest of terms, we do not sell or exchange your usage information for anything non-inclusive of re-marketing ad materials. Any personal information we collect (such as your name, mailing address, email address etc.) that is voluntarily submitted by you when creating an account is used solely for customer service and record keeping here at Witter Entertainment. Newsletter subscription sign-ups are voluntary, submitted by you through our website. You may opt in or opt out of our newsletter subscription service at any time. We do not manually add email addresses to our newsletter subscription list unless you have given permission via a physical form in person, inquire on your own behalf, or choose to keep the option selected at first checkout or sign up within the dedicated webpage here.
SMS marketing via text messages may be sent at times or in tandem with newsletter updates as of 2023. If you opt in to the service or are signed up for the newsletter you may receive updates. Of course you can unsubscribe at any time and contact us with any questions or concerns. We still do not use tracking codes for remarketing at this time and do not retain hard copies of customer information on site. Once you delete your profile from the shop, or unsubscribe from newsletter or SMS marketing, you’re all set to never hear from us again.
At times, a server host or shop service admin will need to gain limited-time access to our backend dashboards and pages to assist with optimizing the experience for ourselves, visitors, and users in any location. As stated above, we do not have tracking widgets embedded any longer. Any ads run via Facebook or Google are tailored audiences we built, or are simple tools provided by the marketing companies.
All content on this site including but not limited to: designs, illustrations, images, photography, text, and graphics is copyright © Witter Entertainment. No part of this website, its contents or its products may be distributed, reproduced, re-sold or shared in any form without express permission granted in writing by Witter Entertainment.
All original art, products, and content previewed or purchased through our website are for personal use only and may not be copied, reproduced, shared, or re-sold in whole or in part without express permission, granted in writing, by Witter Entertainment and/or licensors. Making items, ads, products, or content from original Witter Entertainment Intellectual Property (IP) for any demonstrable form of profit, monetary or otherwise, is entirely prohibited without permission in writing from Witter Entertainment. All purchases or previews of products and content through WitterEntertainment.Com and/or any of it’s subsidiary websites constitute understanding and agreement to these terms. For licensing information regarding original releases, please contact us.
Witter Entertainment does not currently offer any digital products outside of any of our music artists, who have products available on all major music streaming platforms.
Social Media Disclosure:
Our social media pages are public. By sharing thoughts and comments with us on our social media pages you should be aware that any personal information disclosed within a comment can be read, collected and potentially used by others. Witter Entertainment, it’s subsidiaries, and affiliates are not responsible for the personal information users select to disclose on our social media pages.
Witter Entertainment retains the right to deny or refund any sale for any reason within the confines of state and federal law. While customers may follow our purchasing rules, as of 2021 we have begun monitoring orders that end up on eBay and other auction sites directly from a purchase on WitterEntertainment.com, and reserve the right to automatically cancel and refund orders as we do not endorse price-gouging hard working customers and tape collectors. Again, by purchasing our products via WitterEntertainment.com, you agree to these terms and conditions.